With that said, it really is simply a Are living chat app with an FAQ/knowledge base; if You are looking for a chat application with built-in ticketing, Re:amaze can not help. To log and handle tickets, you will also need a enable desk app and an automation Resource like Zapier https://livechat-lgo4d16048.designertoblog.com/62679093/livechat-lgo4d-for-dummies